TERMS OF SERVICE – MASTERPROS

These Terms of Service (“Terms”) govern your access to and use of https://masterpros.org/ (the “Website”) and any services provided by MasterPros (“MasterPros,” “we,” “us,” or “our”). By accessing or using the Website or our services, you agree to these Terms.

Acceptance of Terms

By using the Website, you confirm you are at least 18 years old and able to enter into a binding agreement. If you do not agree, do not use the Website.

Services

MasterPros provides property repair, maintenance, restoration, and related services. Service availability, scope, and response times may vary by location and conditions. Any estimate, schedule, or timeline is informational unless confirmed in writing.

Estimates, Scheduling, and Service Requests

Submitting a request through the Website (forms, calls, email) does not guarantee acceptance. We may request additional information before scheduling. You are responsible for providing accurate contact and property details.

Pricing, Payments, and Billing

Pricing may be provided as an estimate and may change based on site conditions, scope changes, materials, labor, permits, or unforeseen issues. Payment terms (deposit, milestones, final payment) will be communicated in writing or on the invoice. Late payments may result in rescheduling, suspension of services, or collection actions as permitted by law.

Customer Responsibilities

You agree to provide safe access to the property and disclose known hazards (mold, asbestos, lead, structural issues, pests, biohazards). You are responsible for securing valuables and pets. If permits, HOA approvals, or landlord permissions are required, you are responsible unless otherwise agreed in writing.

Changes to Scope (Change Orders)

If you request changes or if conditions require scope changes, we may issue a change order. Work outside the original scope may require additional time and cost. We are not obligated to perform additional work until the change is approved.

Cancellations and Rescheduling

You may cancel or reschedule by contacting us. Fees may apply for last-minute cancellations, missed appointments, or mobilization costs, where permitted by law and disclosed at the time of booking.

Website Use and Prohibited Activities

You agree not to misuse the Website. Prohibited activities include: attempting to access systems without authorization, interfering with Website operation, scraping, transmitting malware, or using the Website for unlawful purposes.

Intellectual Property

All Website content (text, graphics, logos, design, and software) is owned by MasterPros or licensed to us and is protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without written permission.

Third-Party Links and Services

The Website may include links to third-party sites or tools. We do not control and are not responsible for third-party content, privacy practices, or services. Your use of third-party sites is at your own risk.

Disclaimers

The Website is provided “as is” and “as available.” We do not guarantee uninterrupted or error-free operation. Service outcomes depend on many factors, including property conditions and materials. To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the maximum extent permitted by law, MasterPros will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill arising out of or related to your use of the Website or services. Our total liability for any claim will not exceed the amount you paid to MasterPros for the specific service giving rise to the claim, unless applicable law requires otherwise.

Indemnification

You agree to defend, indemnify, and hold harmless MasterPros and its employees, contractors, and affiliates from claims, damages, liabilities, and expenses arising from your misuse of the Website, violation of these Terms, or violation of any law or third-party rights.

Communications

By submitting your contact information, you consent to receive service-related communications from us (including calls, emails, and messages) about your request, scheduling, estimates, and ongoing service updates. You may opt out of promotional communications at any time.

Privacy

Your use of the Website is also governed by our Privacy Policy.

Governing Law and Venue

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules. For California residents, you may have additional rights under California law, but the governing law and venue provisions apply to the extent permitted. Any dispute shall be brought in the state or federal courts located in Florida, unless otherwise required by applicable law.

Dispute Resolution

Before filing a formal claim, you agree to contact us and attempt to resolve the dispute informally. If we cannot resolve it, either party may pursue legal remedies available under applicable law.

Changes to These Terms

We may update these Terms from time to time. Updates will be posted with a revised “Last Updated” date. Continued use of the Website after changes means you accept the updated Terms.

SMS Terms & Conditions

1. SMS Consent Communication
The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications
If you have consented to receive text messages from MasterPros LLC, you may receive messages related to the following:

Appointment reminders

Follow-up messages

Billing inquiries.

3. Message Frequency
Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.

4. Potential Fees for SMS Messaging
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method
You may opt in to receive SMS messages from MasterPros LLC by submitting an online form on our website.

6. Opt-Out Method
You can opt out of receiving SMS messages at any time by replying “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

7. Help
If you are experiencing any issues, you can reply with the keyword “HELP.” Or you can get help directly from us at (305) 791-9248.

8. Standard Messaging Disclosures
Message and data rates may apply. You can opt out at any time by texting “STOP.” For assistance, text “HELP” or visit our Privacy Policy and Terms of Service. Message frequency may vary. SMS consent is not a condition of purchase.

Contact

MasterPros
2523 Montclaire Circle, Weston, FL, USA
Email: Info@masterpros.org