Privacy Policy – Masterpros

Introduction

Masterpros LLC established this privacy policy to demonstrate commitment to protecting personal information and explaining how it's handled.

Scope: The policy applies to information collected when users are on the website, through electronic messages, advertising interactions on third-party sites, and online payments.

Users must read carefully and understand that non-agreement means avoiding the website. Access constitutes acceptance. The policy may change; continued use means accepting updates.

Consent to Receive Text Messages

Users aren't required to consent to text messages. By providing phone numbers and opting in, individuals agree to receive texts about inquiries, services, or legal matters. Message and data rates may apply with varying frequency. Users can opt out by replying "STOP" to any message, though this may limit communication regarding services.

SMS Message Communication

The company may send SMS through communication service providers. Users agree their provider acts as their agent. Mobile information isn't shared with third parties for marketing purposes. Opt-in data and consent won't be shared with other parties.

Children's Privacy

The website isn't intended for children under 13. The company doesn't knowingly collect information from children under this age and will delete such information if inadvertently collected.

SMS Terms of Service

By opting into SMS through web forms or other mediums, users agree to receive messages about service updates and services. Message and data rates may apply with varying frequency. Users can message "HELP" for assistance or reply "STOP" to opt out.

Third-Party Content and Links

The website may include third-party content or links to external sites, plug-ins, and applications. The company doesn't control these third-party websites or their privacy statements and encourages reading privacy notices when leaving the site.

Marketing Communications

By submitting information including phone numbers, users consent to marketing communications via emails, calls, and texts about services, updates, offers, or promotional materials using automated technology.

To opt out, users can follow message instructions or contact:

• Email: Info@masterpros.org
• Phone: (305) 791-9248

Requests are processed promptly, though opt-outs may take time to become effective.

Information We Collect About You and How We Collect It

• Personal Information: Name, contact details (email, phone), billing/shipping addresses, driver's license information, and identifying details provided.
• Payment Information: Records of payments including amounts, dates, and methods.
• Service Usage Information: Service details, pickup/delivery locations, and communication history.
• Technical Information: IP addresses, browser types, device identifiers collected through cookies and tracking technologies.
• Communications: Information from emails, social media comments (Facebook, Instagram), or platform messages.
• Social Networking Sites: Access to information made available when connecting third-party sites or applications.
• Location Information: GPS, wi-fi, or approximated location through IP addresses.

How We Use Your Information

The company uses collected information to:

• Process orders, schedule pickups/deliveries, and communicate about service requests
• Process payments, handle reimbursements, and manage chargebacks
• Address inquiries, resolve issues, and offer support
• Analyze usage patterns to enhance services and develop features
• Comply with legal obligations and enforce terms of service

Payment Processing and Financial Information

• Payment Information: The company processes but doesn't store payment information. Details are encrypted and securely transmitted to payment processors.
• Reimbursements and Chargebacks: Overpayments, service errors, or disputes are handled according to terms and conditions.
• Cancellation Policy: Service agreements outline cancellation conditions and refund processes.

Data Collection and Tracking

• Cookies: Used to enhance website experience by remembering preferences and enabling features.
• Analytics: Tools monitor website usage and performance to improve services.
• Log Files: Servers automatically collect and store log files recording IP addresses, device information, and browsing activity.

Data Protection and Security

• Access Control: Access to personal and payment information is restricted to authorized personnel only.
• Data Retention: Information is retained only as long as necessary or as required by law.
• Third-Party Security: The company works with reputable providers complying with strict security standards for payments and data storage.

Sharing Your Information

The company doesn't sell or rent personal information to third parties. Information may be shared with:

• Service Providers: Third-party vendors assisting with payment processing, data storage, and service delivery.
• Legal Obligations: Authorities if required by law or to protect rights.
• Business Transfers: If mergers, acquisitions, or asset sales occur, personal information may transfer to the new owner.

Your Rights

Users have the right to:

• Access: Request access to held personal information.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request information deletion, subject to legal obligations.
• Opt-Out: Opt out of data collection practices like cookies or marketing communications.

Changes to This Policy

By using services or making payments through the website, users acknowledge reading, understanding, and agreeing to the Privacy Policy terms.

Contact Us

For questions about the Privacy Policy or data practices: